Refund policy

Return and Exchange Policy

At Lumuk, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to provide a seamless experience, offering clarity and fairness.

Returns:
We understand that unforeseen circumstances may arise. Lumuk accepts returns only in the event that the product is received damaged. To initiate a return, please contact our team within 48 hours of receiving your order, providing clear images of the damaged product.

Exchanges:
Regrettably, Lumuk does not offer exchanges for any other reasons besides product damage upon arrival.

Conditions for Returns:
- Notify Lumuk within 48 hours of receiving the damaged product.
- Attach clear images showcasing the damage.
- The product must be in its original packaging.

Refunds:
Upon verification of the damage, we will process a refund for the full purchase amount in form of credit note. Please make a video while unpacking

Contact Us:
For any inquiries or to initiate a return due to product damage, please reach out to our customer service team at lumukbyaarushi@gmail.com or whatsapp at +91-7065129322

Thank you for choosing Lumuk. We appreciate your understanding and cooperation with our return and exchange policy.