Shipping policy
Effective Date 9th march 2024
Thank you for choosing Lumuk.com for your shopping needs. Our Shipping Policy outlines the details of our shipping process to ensure transparency and a seamless shopping experience.
1. Order Processing:
- Orders are typically processed within 2-5 business days after payment confirmation for all the products expect handmade resin products.
- During high-demand periods or sales, processing times may be extended.
2. Shipping Methods:
- We offer various shipping options to accommodate your preferences, including standard and cash on delivery.
- Shipping costs are calculated based on your chosen shipping method during checkout.
3. Delivery Times:
- Estimated delivery times depend on your location and the shipping method selected.
-Pre-orders means the product is in production phase. certain discounts are given during this phase. It also means the delivery time will be 5-10 days to dispatch.
- Please note that unforeseen circumstances, such as customs delays, may impact delivery times.
4. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Use the provided tracking number to monitor the status and location of your package.
5. Shipping Delays:
- Lumuk is not responsible for delays caused by events beyond our control, including but not limited to weather, natural disasters, or carrier disruptions.
6. Incomplete or Incorrect Addresses:
- Customers are responsible for providing accurate shipping information during checkout. Lumuk is not liable for orders delayed or lost due to incorrect addresses.
7. Order Changes and Cancellations:
- Once an order is placed, changes or cancellations may not be possible. Please review your order carefully before confirming the purchase.
8. Returns and Refunds:
- For information on returns and refunds, please refer to our Returns Policy. Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.
9. Contact Us:
- If you have any questions or concerns about your order's shipping status, please contact our team at lumukbyaarushi@gmail.com
By placing an order with Lumuk.com, you agree to the terms outlined in this Shipping Policy. We appreciate your trust in us and aim to provide a positive shopping experience.